We're Here to Help
Need assistance with your alumni account, batch registration, maintainer approvals, event participation, or sponsorship? Our volunteer team and chapter coordinators across North America are ready to assist.
General Support
Technical assistance, platform errors, login problems, or feedback.
[email protected] →Membership & Approvals
Pending registration reviews, batch verification, and alumni directory questions.
[email protected] →Finance & Giving
Donation inquiries, receipts, Zelle transfers, and corporate sponsorships.
[email protected] →Community & Chapters
Reunions, regional meetups, executive board inquiries, and partnerships.
[email protected] →Regional Support Chapters
ESDANA coordinators are distributed across major hubs in the United States and Canada to support alumni locally:
East Coast (USA)
Locations: New York, New Jersey, Pennsylvania, DC Metro, Boston, Atlanta
Email: [email protected]
Central & South (USA)
Locations: Dallas/Fort Worth, Houston, Austin, Chicago, Detroit
Email: [email protected]
West Coast (USA)
Locations: San Francisco Bay Area, Los Angeles, Seattle, Phoenix
Email: [email protected]
Canada Chapter
Locations: Greater Toronto Area (GTA), Montreal, Calgary, Vancouver
Email: [email protected]
Frequently Asked Questions
Every new account is reviewed by an ESDANA maintainer to confirm you are an Ex-Shaheen alumni, faculty, or community member. You will gain access automatically once approved, and you will receive an alert if notifications are enabled. If you have waited more than a few days, email us with your registered name, batch, and house.
On the sign-in screen, click "Forgot Password?", enter your registered email address, and we will send you a secure link to set a new one. Be sure to check your spam or junk folder if the link does not arrive within a few minutes.
In the web portal or mobile app: navigate to Menu > Settings > Edit my profile to change your name, avatar, bio, or contact information. Manage your work experience, job titles, and university degrees under Menu > Settings > Career & Education.
You maintain full control. Navigate to Menu > Settings > Privacy to choose who can see your phone number, email, and location (Public, Batchmates, Connections, or Only Me). You can also lock your profile and choose whether your birthday is visible to batchmates.
In the app, open Menu > Settings. Under "Text Size" choose Standard, Large, or Extra Large. Under "Language" select English or বাংলা. You can also toggle between Light and Dark color themes.
1. In your phone settings (iOS Settings > ESDANA or Android Settings > Apps > ESDANA), ensure Allow Notifications is turned on.
2. In the app, go to Menu > Settings > Notifications and verify which categories are active and check if Quiet Hours are configured.
The ESDANA app does not charge your card directly. Submitting a donation records a pledge with instructions and reference numbers to pay externally (such as Zelle, bKash, wire transfer, or check). Once received by the committee, your donation shows as confirmed under Menu > My Donations. Choose "Keep my name private" if you prefer to be listed as Anonymous.
Open any event page and tap "I'm Going". For paid events, follow the organizer's external payment instructions quoting your reference number. To withdraw, open the event and tap "Cancel my place".
Open their profile or search in the Directory and tap "Connect". You can view, accept, decline, or cancel pending requests anytime under Menu > Connections.
Tap the three dots (…) on any feed post and select "Report this post". An ESDANA maintainer will promptly review the report and take moderation action.
- Remote Sign Out: Go to Menu > Settings > Sign out everywhere to revoke sessions on all other devices.
- Self-Serve Account Deletion: Go to Menu > Settings > Delete my account, enter your password, and confirm. This permanently removes your account, personal data, and posts immediately.
Visit the Sponsors Page and click "Become a Sponsor", or reach out directly to [email protected] for corporate and tier packages.
Need Immediate Assistance?
Send an email directly to our support desk. Please include your registered email, batch year, and a description of your issue for the fastest resolution.